Shipping & Returns
Delivery of Goods
Delivery time:
Standard delivery time is 2−4 working days, unless otherwise stated in the product card.
Delivery is made to the place specified by the customer when making an order.
Pickup:
You can collect your order in person by prior arrangement. Information about self-collection will be indicated in the letter after selecting the delivery method ‘Self-collection' or available in the section ‘Contacts'.
Minimum Order Amount:
We work without minimum order!
You can order delivery of even a single pack.
Delivery conditions:
Eggs are delivered within 2−4 days unless a different timeframe is specified for the selected item.
Couriers work on a predetermined route, so it is impossible to specify the exact time of delivery. You can only select your desired time slot.
Please note:
Some goods have non-standard delivery times. The exact details will be clarified by the operator after placing the order.
If there are several items in the order, they may be delivered at different times, as they are sent from different warehouses.
There is no additional charge for this.
We work without minimum order!
You can order delivery of even a single pack.
Delivery conditions:
Eggs are delivered within 2−4 days unless a different timeframe is specified for the selected item.
Couriers work on a predetermined route, so it is impossible to specify the exact time of delivery. You can only select your desired time slot.
Please note:
Some goods have non-standard delivery times. The exact details will be clarified by the operator after placing the order.
If there are several items in the order, they may be delivered at different times, as they are sent from different warehouses.
There is no additional charge for this.
Free delivery campaign
The "Free Delivery" campaign can be applied in individual cases provided by the Seller. The appropriate terms and conditions are provided with the Free Delivery campaign notification.
You can only use free delivery during the specified campaign period, which is indicated in the campaign notification.
If you have any questions, please contact our Customer Service Centre by telephone +371 26 536 297 or by e-mailinfo@edolas.lv
The "Free Delivery" campaign can be applied in individual cases provided by the Seller. The appropriate terms and conditions are provided with the Free Delivery campaign notification.
You can only use free delivery during the specified campaign period, which is indicated in the campaign notification.
If you have any questions, please contact our Customer Service Centre by telephone +371 26 536 297 or by e-mailinfo@edolas.lv
TERMS OF GOODS BUYING AND SELLING
WESTLAKE SIA
1. General Provisions
1.1 These purchase rules, together with the documents specified in these Rules, are intended to provide information about WESTLAKE SIA (‘Seller'), as well as to familiarise with the rules of purchase and sale of goods in the online shop (‘Rules') to persons who are specified in clause 5.1. Rules (‘Buyer'), and who purchase goods (‘Goods') in the online shop at the following address edolas.lv.
1.2 These Rules shall apply to any contract between the Seller and the Buyer for the sale of Goods (‘Contract'). Before placing an order for any Goods in the Online Shop, please read these Rules carefully and make sure that they are properly understood. Please note that the Buyer must agree to these Rules and the Privacy Policy before completing the order, and if the Buyer refuses to do so, the Buyer will not be able to complete the order and order the Goods.
1.3 We encourage the Buyer to print out this Policy for future reference.
1.4 We inform you that this Policy is subject to change in the manner set out in Part 6 of the Policy. Each time you place an order for Goods, we recommend that you read the Rules again so that the Buyer can be sure that he fully understands the terms and conditions under which the order will be placed in a particular case. These Rules were last updated in 2025 on 24 March.
1.5 These Rules and any Contracts between the Seller and the Buyer shall be drawn up and concluded in the national language only.
2 Information about the Seller
2.1 These Regulations apply to the purchase of Goods at edolas.lv (‘online shop'). The Seller is the company WESTLAKE SIA.
2.2 The Seller’s contact information is provided in the ‘Contacts' section.
3. Goods
3.1 The images of the goods provided in the online shop are illustrative. Although the Seller makes every effort to display the colours of the Goods as accurately as possible, the Seller cannot guarantee that the Buyer’s device screen will accurately display the colours of the Goods. The Buyer understands that the Goods may not differ materially from their images. Also, images of the Goods displayed in the Online Shop may show additional accessories or components of the Goods that are not included in the packaging of the Goods being sold (the packaging of the Goods is specified in the ‘Information' section of the advertisements for the Goods). The Goods are considered suitable for the offer if they correspond to the sample, model and/or description presented in the Online Shop.
3.2 The packaging for the transport of the Goods may differ from that shown in the images in the Online Shop. Changing the packaging of the Goods, in order to ensure proper and safe transport of the Goods, does not change the Goods and/or their characteristics and/or functions indicated in the Webshop.
3.3 Unless otherwise stated, all Goods offered in the Online Shop are available. In case the ordered Goods cannot be sold due to the reasons mentioned in clauses 5.10. and 9.5. Rules, the Buyer will be informed about it without delay by e-mail or other means of communication (by phone or SMS), and the order for these Goods will be cancelled.
3.4 The Seller has the right to set a minimum and/or maximum order quantity for a particular Goods in a single order.
4 Processing of Personal Data
4.1 The Seller shall process the Buyer’s personal data in accordance with the Privacy Policy. Taking into account that the Privacy Policy specifies important terms of the Rules, we recommend the Buyer to carefully read them and make sure that all the rules of the Privacy Policy are clear and acceptable to him.
5. Conclusion of the purchase agreement
5.1 The following Buyers may purchase Goods from this online shop:
(a) natural persons who have reached the age of 14 (fourteen) years;
b) legal entities.
5.2 By agreeing to these Rules, the Buyer confirms that he/she has the right to purchase Goods in this online shop.
5.3 The quantity of the ordered Goods must not be less than the minimum amount of the Basket of Goods, the actual size of which is specified in the section ‘Delivery and receipt of Goods'.
5.4 The ordering procedure for the Goods specified by the Seller gives the Buyer the opportunity to check and correct errors before sending the final order. The Buyer is advised to carefully read and check the submitted order at each stage of order submission.
5.5 The contract between the Buyer and the Seller shall be deemed to be concluded from the moment when the Buyer has created a basket of goods in the online shop, specified the Buyer’s name, surname (in Latin letters) and delivery address, exact postal code, selected the method of payment and read these Rules, presses the ‘Order' button and pays for the order or selects the method of payment specified in subparagraph b of paragraph 10.1 of the Rules. If the Order is not paid, the contract shall be deemed not concluded. The Seller has the right to contact the Buyer at the telephone number or e-mail address indicated in the Order on the basis of the concluded contract or to resolve any uncertainties related to the fulfilment of the contract.
5.6 When the Buyer places an order and pays for it or chooses the payment method specified in subparagraph b of paragraph 10.1 of the Regulations, an e-mail is sent to the Buyer confirming receipt of the order.
5.7 When placing an order, the Seller sends the Buyer an e-mail and / or SMS informing that the Goods have been sent to the Buyer or are ready for collection in the shop (depending on which of the methods of delivery of the Goods will be chosen).
5.8 Each contract (order) concluded between the Buyer and the Seller is registered and stored in the online shop database.
5.9 By concluding the Contract, the Buyer agrees that at the time of purchase an electronic VAT invoice with information about the purchase will be sent to the specified e-mail address. The invoice shall be sent to the e-mail address on working days no later than within 6 (six) working days after the Buyer receives the Goods or the Seller delivers the Goods to the courier (if the Goods are delivered to the Buyer using a courier service). A VAT invoice shall be issued indicating the date of delivery of the Goods to the courier or the date of receipt / delivery of the Goods (depending on which of the methods of delivery of the Goods has been selected and which of the Seller’s suppliers delivers the Goods in a particular case).
5.10. In the event that the Seller is unable to sell the Goods, for example because the Goods are out of stock, because the Goods are no longer on sale, or due to an error relating to the price stated in the online shop as set out in clause 9.5. of the Terms and Conditions, the Seller will inform the Customer of the Seller’s inability to sell the Goods. Rules, the Seller will inform the Buyer about it by email or other means (by phone or SMS) and the order will be cancelled. If the Buyer has already paid for the Goods, the Seller will refund the paid amount within 14 (fourteen) calendar days.
6. Right to amend the rules
6.1 The Seller has the right to amend these Rules. For each order of the Goods for the purpose of concluding a Contract between the Seller and the Buyer, the version of the Rules in force at that time shall apply. The version of the Regulations in force at the time of the Buyer’s order submission and sent to the Buyer together with the order confirmation shall be valid for orders placed and not fulfilled before the new Regulations come into force.
6.2 Each time the Rules are amended on the basis of clause 6 of these Rules, the Seller shall inform the Buyer and notify it, stating that the Rules have been amended and the date of the amendment shall be indicated in clause 1.4 of these Rules.
7. Return of quality goods and unilateral cancellation of the Contract, using the consumer’s right of cancellation
7.1 The Buyer, who is a consumer (natural person), has the right to exercise the right of refusal without giving reasons and unilaterally withdraw from the Contract by returning the received Goods — within the period specified in clause 7.3. of these Regulations. This provision means that within the specified period, having changed its mind or for other reasons, the Buyer has the right to notify the Seller of its wish to return the Goods to the Seller and receive the paid money. The costs of returning the Goods shall be borne by the Buyer.
7.2 The Buyer (consumer) may not exercise the right of refusal and may not return the Goods in cases stipulated in Clause 22 of the Cabinet of Ministers Regulations No. 255 of 20.05.2014 ‘Regulations on Distance Contracts', if:
a) the Goods are made in accordance with the Buyer’s instructions or the Goods are clearly personalised (adapted to the Buyer’s personal needs);
b) the Goods are perishable or are about to expire;
c) the Buyer has opened the packaging of the Goods which, for reasons of health and hygiene, cannot be returned;
d) the Goods, due to their properties, are irretrievably mixed with other items after delivery;
7.3 The Buyer’s right to unilaterally withdraw from the Contract within 14 days, return the Goods to the Seller and receive money, using the right of withdrawal, applies only to consumers (natural persons) and arises from the date of conclusion of the Contract, as defined in clause 5 of the Regulations. Quality Goods may also be returned for a longer period of time in certain cases specified by the Seller, when the Seller provides relevant information about them when selling the Goods.
7.4 The 14-day period for exercising the right of refusal shall be calculated as follows:
(a) If the Goods are purchased by entering into a Contract — from the day of receipt of the Goods by the Buyer or a third party other than a carrier (courier) and specified by the Buyer;
b) If the Buyer has ordered several Goods in one order, which are delivered separately, the period for exercising the right of refusal shall be deemed to be from the day on which the Buyer or a third person who is not a carrier and who is indicated by the Buyer received the last Goods.
c) If the Goods are delivered in several batches or parts, the period for exercising the right of refusal shall be deemed to begin on the day on which the last batch or part of the Goods is received by the Buyer or a third party who is not the carrier and who has been designated by the Buyer.
d) For contracts for regular delivery of Goods, the period for exercising the right of cancellation shall be deemed to commence on the day on which the Buyer or a third party who is not a carrier and who is specified by the Buyer has received the first Goods.
If the expiry of the term falls on a holiday officially established in the state, the right of cancellation shall be valid until the business day following (including) the date of expiry of the said term.
7.5 To exercise the right of withdrawal, the Buyer shall inform the Seller of its decision to withdraw from the Contract by sending or submitting a written notice in free form by e-mail to info@edolas.lv. Upon receipt of the Buyer’s notice in electronic form, the Seller shall immediately send the Buyer a confirmation of receipt of the notice to the Buyer’s e-mail address.
7.6 The Buyer shall promptly, but no later than within 14 (fourteen) days of submitting or sending to the Seller a rejection form or notice of exercise of the right of withdrawal, return or hand over the Goods to the Seller’s customer service centres (addresses are provided herein) or to a person authorised by the Seller to accept the Goods. The time limit shall be deemed to have been complied with if the Buyer delivers or sends the Goods to the Seller before the expiry of the fourteen (14) day period. The Buyer shall cover the costs of returning the Goods.
7.7 The Buyer has the right to inspect the Goods to ascertain their properties, characteristics and range of operation, but the use of the Goods to ascertain and inspect their properties, characteristics and range of operation shall be to the extent possible in the shop.
7.8 The Buyer shall be liable for diminution of the value of the Goods or for their unfair use (including, but not limited to, the cases specified in clause 7.9 hereof) if, during the exercise of the right of refusal, the Goods were used for purposes other than to ascertain the properties, characteristics and range of actions of the Goods.
7.9 The returned Goods must not be damaged and used in such a way that the use of the Goods to clarify and verify their properties, characteristics and range of action is exceeded. The Buyer shall endeavour to retain the original packaging, authentic labels and protective bags for the returned Goods. Goods must be returned complete with the same accessories as sold, with instructions and the Goods warranty card if delivered with the Goods. Gifts received for the Goods must also be returned with the Goods.
7.10. When returning the Goods, the invoice number and order number must be provided. If possible, the Buyer shall attach the invoice so that the Seller can provide the Buyer with a refund for the purchased Goods as soon as possible.
7.11. All money paid for the Goods, including delivery costs, shall be refunded to the Buyer returning the Goods. The Seller shall refund the money for the Goods and delivery costs no later than within 14 (fourteen) days from the day when the Seller received information about the Buyer’s decision to withdraw from the Contract. Up-to-date delivery and service charges are specified in the section ‘Delivery and Collection of Goods'. If only a part of the Goods is returned, the delivery costs shall be reimbursed only if a lower tariff is applied to the remaining Goods of the same order when buying them separately than the one applied when buying the Goods together with the Goods to be returned, and only in the amount equal to the difference of the said tariffs. If the Buyer has chosen a delivery method which is not the cheapest standard delivery method offered by the Seller, the Seller shall not be obliged to reimburse the Buyer for the additional delivery costs.
7.12. The Seller shall transfer the refundable amounts to the Buyer’s bank account specified in the notice of cancellation of the Contract or in the cancellation form.
7.13. The Seller has the right to delay the refund to the Buyer until the Seller receives the Goods or the Buyer provides the Seller with confirmation that the Goods have been sent back, whichever is earlier.
7.14 If the Goods are delivered to the Buyer after cancellation of the Contract:
(a) The Buyer shall promptly return the Goods to the Seller;
b) except in the case of non-conforming Goods as provided in clause 15.11 of the Regulations, the Buyer shall be responsible for covering the cost of returning the Goods to the Seller;
© The Buyer shall take care to preserve the Goods before returning them to the Seller;
d) The cost of the Goods and delivery costs shall be reimbursed to the Buyer in accordance with clause 7.11 of the Regulations.
7.15. In all cases, the Buyer shall have the right arising from the sale of non-conforming Goods, which is stipulated by the regulatory enactments of the Republic of Latvia. The return conditions set out in this Clause 7 or other clauses of the Regulations shall not affect the existence of this right.
8. Delivery
Home delivery
8.1 At the Buyer’s request, the Goods shall be delivered by a transport company at the Buyer’s expense. In certain cases specified by the Seller, the Goods shall be delivered at the Seller’s expense.
8.2 By choosing the home delivery service when placing an order, the Buyer undertakes to specify the exact place of delivery of the Goods. The exact cost of delivery depends on the weight and value of the Goods ordered. The actual delivery rates are specified in the section ‘Delivery and collection of Goods'.
8.3 Unloading and collection of the Goods must be ordered separately before payment for the Goods. The Buyer shall pay for the unloading and collection of the Goods. In cases specified by the Seller, the unloading and collection of the Goods shall be paid for by the Seller. The current prices for unloading and collection services are specified in the section ‘Delivery and collection of Goods'.
8.4 The Buyer’s order shall be fulfilled before the scheduled delivery date specified in the aforementioned clause. 5.7. Rules dispatch notice, except in cases beyond the Seller’s control (as defined in clause 17 of these Rules).
8.5 The Goods shall normally be delivered to the address specified by the Buyer within the timescales set out in ‘Delivery and Collection of Goods'. The Buyer is always informed by email of the stipulated delivery time of the Goods.
8.6 If the Buyer has chosen the ‘Express Delivery' service before placing the order, but the Goods are not delivered within the specified period, the Buyer is entitled to receive a refund for the paid ‘Express Delivery' service.
8.7 When ordering more than one Goods, they may be delivered at different times, as they are delivered from different warehouses. No additional delivery charge will be levied in this case. If several Goods with different delivery times are ordered, the total delivery time of the Goods shall be determined by the longest delivery time.
8.8 Title to the Goods shall pass to the Buyer from the moment the courier delivers the Goods to the Buyer. The risk of accidental loss of or damage to the Goods shall pass to the Buyer when the Buyer or a third party, which is not a carrier (courier) and which is specified by the Buyer, receives the Goods. If the carrier of the Goods is chosen by the Buyer and the Seller has not offered such a delivery option, the risk specified in this part passes to the Buyer from the moment the Goods are handed over to the carrier.
8.9 Upon delivery of the consignment, the Buyer or a third party specified by the Buyer shall check the condition of the packaging of the consignment together with a representative of the transport company. If the Buyer discovers that the consignment is damaged, the Buyer shall be obliged to:
— indicate this to the courier who delivered the Goods;
— note in the accompanying document of the consignment that the packaging is damaged and together with the courier fill in the act of damage (inspection) of the packaging;
— inspect the Goods inside the package and, if it is damaged, fix the damage by taking photos. Photographs will be required for the procedure of returning the Goods as a result of delivery of non-conforming Goods;
— if the packaging of the Goods is not damaged, there is no need to inspect the Goods in the presence of the courier.
If the Buyer accepts the consignment and signs the documents, it shall be deemed that the consignment has been properly delivered.
8.10. If the packaging of the consignment is damaged, the Buyer or a third party specified by the Buyer has the right not to accept the consignment. In this case, a representative of the courier service provider, together with the Buyer or a third person indicated by the Buyer, shall fill in a special act of inspection of the consignment submitted by the representative of the courier service provider, indicating the damage detected.
8.11. If the Buyer or a third person indicated by the Buyer accepts the consignment and signs the data storage device provided by the representative of the courier service organisation or the paper certificate of delivery, it is assumed that the Goods are delivered in undamaged packaging, the additional services indicated in the data storage device or on the paper certificate of delivery are properly performed, unless otherwise specified.
8.12. Upon delivery and handover of the Goods to the address specified by the Buyer, it shall be assumed that the Goods have been delivered to the Buyer, regardless of whether the Goods are actually accepted by the Buyer or any third party who has accepted the Goods at the specified address. If the Goods are not delivered on the scheduled day of delivery of the Goods, the Buyer shall immediately, but not later than the day following the scheduled day of delivery of the Goods, notify the Seller thereof.
8.13. If the Goods are not accepted by the Buyer, the Buyer shall indicate the data of the person accepting the Goods by filling in the order delivery information.
8.14. When accepting the Goods, a valid identity document must be presented to properly identify the Buyer. If the Buyer cannot receive the Goods in person, but the Goods are delivered to the address specified by the Buyer, the Buyer shall not have the right to make claims regarding the delivery of the Goods to the wrong person.
8.15. The Buyer is obliged to inspect the packaging, quantity, quality, range, accessories and completeness of the Goods within 14 (fourteen) days of delivery. If the Buyer fails to fulfil this obligation and does not submit any claims to the Seller within the said period, it shall be assumed that the packaging of the Goods is in proper condition and the quantity, quality, assortment, accessories and completeness of the Goods meet the requirements of the provisions of the Contract.
8.16. The ownership of the Goods upon receipt at the customer service centre shall be transferred to the Buyer from the moment the Seller transfers the Goods to the Buyer.
8.17. Upon receipt of the Goods in the shop, the Buyer shall:
(a) indicate the order number;
b) present a valid identity document.
8.18. Only the Buyer may collect the Goods. If the Goods will be picked up by another person, he/she must be indicated as the recipient of the Goods when ordering the Goods. If the Buyer is a legal entity, the Seller has the right to request a power of attorney to receive the Goods.
8.19. Upon receipt of the Goods, the Buyer or a third party specified by the Buyer is obliged to check the packaging, quantity, quality, range, accessories and completeness of the Goods:
(a) On finding that the packaging of the Goods is damaged and that the quantity, quality, quality, range, accessories and fitment of the Goods do not conform to the order, the Buyer or a third party nominated by the Buyer shall be entitled not to accept the Goods;
b) Upon acceptance of the Goods by the Buyer or a third party specified by the Buyer, the Goods shall be deemed to have been delivered in proper packaging, and the quantity, quality, quality, range, accessories and completion of the Goods shall comply with the provisions of the Contract.
8.20. Additional information related to delivery of the Goods is specified in the section ‘Delivery and receipt of Goods'.
9. Cost of Goods and delivery costs
9.1 The prices of the Goods shall be as stated in the online shop. The Seller shall, within reasonable limits, make every effort to ensure that the prices of the Goods are correct at the time of placing the order by the Buyer. If the Seller discovers inaccuracies in the prices of the Goods, clause 9.5 of these Regulations shall apply.
9.2 The prices of the Goods may change, but such changes shall not affect the Contracts already concluded.
9.3 The prices of the Goods are specified inclusive of VAT (where it is applied) in the amount in which it is applied in the Republic of Latvia at the particular time. If the VAT rate changes in the period from the day of ordering to the day of delivery, the price may change with the changes in the amount of VAT, except for cases when the Buyer has fully paid the Seller before the changes in the VAT rate come into force. The Seller shall inform the Buyer in writing of such price changes and give the Buyer an opportunity to purchase the Goods at the price adjusted for the changed VAT rate or to cancel the order. The order shall not be fulfilled until the Buyer’s reply is received. If the Buyer cannot be contacted according to the contact information provided by the Buyer, it shall be assumed that the order has been cancelled and the Buyer shall be informed thereof in writing.
9.4 The price of the goods does not include the costs of preparation, delivery and collection of the goods. The delivery rates stated in the online shop are subject to change. The current delivery rates are specified in the section ‘Delivery and collection of Goods'.
9.5 Given that the Seller’s online shop offers a very wide range of Goods, despite the Seller’s reasonable endeavours, it cannot be excluded that the price of the Goods may be incorrectly stated due to a technical error beyond the Seller’s control. If the Seller discovers that the price of the Goods is incorrect, the Seller shall notify the Buyer by email or other means of communication (telephone or SMS) and cancel the order. The Buyer, if he/she wishes to buy the same Goods at the new, correctly indicated price, must re-order them.
About application of reverse VAT
9.6 Reverse VAT shall be applied to the Goods to which the legislation of the Republic of Latvia applies. Reverse VAT shall not be applied if the VAT payer who placed the order makes the payment not from his bank account. No discounts are granted when reverse VAT is applied.
10. Payment
10.1 The Buyer may pay for the Goods:
(a) in cash or by bank card on receipt of the Goods, in accordance with the terms and conditions set out in the Payment section;
b) by bank transfer to the Seller’s account specified in the VAT prepayment invoice;
c) by payment (credit or debit) card;
d) by direct bank transfer using the services of a partner.
0.2 Legal entities are recommended to indicate their company registration number in the information of the payment order in order to identify the payment as soon as possible. Thus the order will be approved in the system faster and its fulfilment will start sooner.
10.3 Acceptance of payments is provided by third parties who are not parties to the Contract concluded between the Buyer and the Seller. The third parties authorised to provide cashless payment services are responsible for processing the Buyers' data in accordance with the laws and regulations governing the protection of data of natural persons and data security.
10.4 If the Buyer chooses the settlement type specified in paragraphs c) and e) of clause 10.1 of the Regulations, the Buyer shall confirm the payment order with the Buyer’s bank no later than within 24 (twenty-four) hours of clicking the ‘Order' button. Failure to confirm the payment order within the specified term, the Seller shall be entitled to consider that the Buyer has refused to conclude the contract and to cancel the order.
10.5 The Goods selected by the Buyer are reserved in the Seller’s system and the Seller proceeds to fulfil the order:
(a) upon receipt by the Seller of notification from the Buyer’s bank of payment for the selected Goods — in the case referred to in paragraphs (b), © and (e) of clause 10.1 of the Regulations;
b) upon receipt of confirmation of financing — in the case referred to in point d) of paragraph 10.1. of the Regulations;
c) immediately after the fulfilment of the order, as provided for in the case referred to in point a) of paragraph 10.1. of the Regulation.
10.6 The online shop does not provide ‘Tax Free' service and does not send goods outside the EU.
11 Obligations of the Buyer
11.1 The Buyer undertakes to provide only true and complete information in the purchase registration form. In case of changes in the information specified in the registration form, the Buyer is obliged to update it immediately.
11.2 The Buyer undertakes to use the online shop in a fair and proper manner, not to cause damage to its operation or stable activity. If the Buyer fails to fulfil this obligation, the Seller has the right to limit, suspend (terminate) the Buyer’s ability to use the online shop without prior notice, and the Seller is not liable for any related losses of the Buyer.
11.3 The Buyer is obliged to pay for the ordered Goods and accept them in accordance with the procedure specified in these Rules.
11.4 Notwithstanding the obligations stipulated in other clauses of the Regulations, the Buyer undertakes to inspect the Goods and make sure that the received Goods are the ones ordered by the Buyer before using the Goods (including before assembling, mounting, etc.).
11.5 The Buyer shall comply with other requirements stipulated by these Regulations and legal acts of the Republic of Latvia.
12. Duties of the Seller
12.1 The Seller undertakes to:
a) make every effort to enable the Buyer to properly use the services provided by the online shop;
b) respect the Buyer’s privacy, process the Buyer’s personal data only in accordance with the procedures specified in the Regulations, Privacy Policy and legal acts of the Republic of Latvia.
12.2 The Seller undertakes to comply with all requirements specified in these Regulations.
13. Manufacturer’s Warranty
13.1 The manufacturer’s warranty applies to individual goods sold by the Seller.
The warranty for eggs is valid for 3 months after the buyer receives the egg and applies only in case of significant defects.
What are not significant defects of the goods (eggs):
Partial and/or temporary loss of ornamentality, due to natural reactions of eggs to stress/conditions of transport, transplanting, etc. (reduction in annual growth, change in shell colour, temporary loss of turgor, cracks, etc.).
Minor damage to the shell or the inside of the eggs, which is unavoidable when digging for delivery.
Trimming of egg shells by the manufacturer for the purposes of egg shaping or the peculiarities of transplanting, transport, storage.
What are significant defects of the goods (eggs):
Complete loss of decorativeness, due to mechanical damage to large parts of the egg, shell through the fault of the Seller.
Shrinkage/death/breakage of more than 30% of the egg parts;
Obvious signs of disease and/or damage to eggs by pests, leading or resulting in complete loss of decorativeness and/or death of the egg, which occurred before the transfer of the goods to the Buyer and the features of which do not allow their elimination.
If the Buyer makes a claim to the goods with significant defects after the transfer of the goods, the Buyer bears the burden of proof that the defect (s) of the goods are due to the fault of the Seller or for reasons arising before the transfer of the goods to the Buyer, and not due to improper handling, storage conditions and care of the eggs.
The warranty implies free replacement of live material during the warranty period in case of death, significant and obvious loss of marketable or decorative appearance, which occurred solely through the fault of the company.
The Customer shall forfeit the right to the guarantee for the laid eggs if the eggs have died or their appearance has deteriorated due to untimely or improper care, due to non-compliance with care recommendations, as well as due to intentional or unintentional spoilage by animals or humans, as well as due to negative temperatures below the biological winter resistance of the eggs, or due to other force majeure circumstances.
13.2 The manufacturer’s warranty shall be in addition to the Buyer’s rights in respect of defective Goods.
13.3 The manufacturer’s warranty obligations are valid only if the conditions of use of the Goods have not been violated. Before using the Goods, the Buyer shall carefully read the operating instructions for the Goods, if any.
14. Quality of the Goods
14.1 The Seller guarantees the quality of the Goods (legal quality guarantee). The Seller provides a quality guarantee valid for a certain period of time for various types of Goods, the specific term and other conditions of which are specified in the documents provided with the Goods.
14.2 Photographs of the Goods are illustrative, the original products may differ from those depicted. The posted photos of the Goods cannot serve as a basis for claims. The Goods shall be deemed appropriate if they correspond to the sample, model or description provided in the online shop.
14.3 The warranty provided by the Seller does not limit the Buyer’s rights, which are determined by the laws and regulations of the Republic of Latvia in case of purchase of goods of improper quality.
1. General Provisions
1.1 These purchase rules, together with the documents specified in these Rules, are intended to provide information about WESTLAKE SIA (‘Seller'), as well as to familiarise with the rules of purchase and sale of goods in the online shop (‘Rules') to persons who are specified in clause 5.1. Rules (‘Buyer'), and who purchase goods (‘Goods') in the online shop at the following address edolas.lv.
1.2 These Rules shall apply to any contract between the Seller and the Buyer for the sale of Goods (‘Contract'). Before placing an order for any Goods in the Online Shop, please read these Rules carefully and make sure that they are properly understood. Please note that the Buyer must agree to these Rules and the Privacy Policy before completing the order, and if the Buyer refuses to do so, the Buyer will not be able to complete the order and order the Goods.
1.3 We encourage the Buyer to print out this Policy for future reference.
1.4 We inform you that this Policy is subject to change in the manner set out in Part 6 of the Policy. Each time you place an order for Goods, we recommend that you read the Rules again so that the Buyer can be sure that he fully understands the terms and conditions under which the order will be placed in a particular case. These Rules were last updated in 2025 on 24 March.
1.5 These Rules and any Contracts between the Seller and the Buyer shall be drawn up and concluded in the national language only.
2 Information about the Seller
2.1 These Regulations apply to the purchase of Goods at edolas.lv (‘online shop'). The Seller is the company WESTLAKE SIA.
2.2 The Seller’s contact information is provided in the ‘Contacts' section.
3. Goods
3.1 The images of the goods provided in the online shop are illustrative. Although the Seller makes every effort to display the colours of the Goods as accurately as possible, the Seller cannot guarantee that the Buyer’s device screen will accurately display the colours of the Goods. The Buyer understands that the Goods may not differ materially from their images. Also, images of the Goods displayed in the Online Shop may show additional accessories or components of the Goods that are not included in the packaging of the Goods being sold (the packaging of the Goods is specified in the ‘Information' section of the advertisements for the Goods). The Goods are considered suitable for the offer if they correspond to the sample, model and/or description presented in the Online Shop.
3.2 The packaging for the transport of the Goods may differ from that shown in the images in the Online Shop. Changing the packaging of the Goods, in order to ensure proper and safe transport of the Goods, does not change the Goods and/or their characteristics and/or functions indicated in the Webshop.
3.3 Unless otherwise stated, all Goods offered in the Online Shop are available. In case the ordered Goods cannot be sold due to the reasons mentioned in clauses 5.10. and 9.5. Rules, the Buyer will be informed about it without delay by e-mail or other means of communication (by phone or SMS), and the order for these Goods will be cancelled.
3.4 The Seller has the right to set a minimum and/or maximum order quantity for a particular Goods in a single order.
4 Processing of Personal Data
4.1 The Seller shall process the Buyer’s personal data in accordance with the Privacy Policy. Taking into account that the Privacy Policy specifies important terms of the Rules, we recommend the Buyer to carefully read them and make sure that all the rules of the Privacy Policy are clear and acceptable to him.
5. Conclusion of the purchase agreement
5.1 The following Buyers may purchase Goods from this online shop:
(a) natural persons who have reached the age of 14 (fourteen) years;
b) legal entities.
5.2 By agreeing to these Rules, the Buyer confirms that he/she has the right to purchase Goods in this online shop.
5.3 The quantity of the ordered Goods must not be less than the minimum amount of the Basket of Goods, the actual size of which is specified in the section ‘Delivery and receipt of Goods'.
5.4 The ordering procedure for the Goods specified by the Seller gives the Buyer the opportunity to check and correct errors before sending the final order. The Buyer is advised to carefully read and check the submitted order at each stage of order submission.
5.5 The contract between the Buyer and the Seller shall be deemed to be concluded from the moment when the Buyer has created a basket of goods in the online shop, specified the Buyer’s name, surname (in Latin letters) and delivery address, exact postal code, selected the method of payment and read these Rules, presses the ‘Order' button and pays for the order or selects the method of payment specified in subparagraph b of paragraph 10.1 of the Rules. If the Order is not paid, the contract shall be deemed not concluded. The Seller has the right to contact the Buyer at the telephone number or e-mail address indicated in the Order on the basis of the concluded contract or to resolve any uncertainties related to the fulfilment of the contract.
5.6 When the Buyer places an order and pays for it or chooses the payment method specified in subparagraph b of paragraph 10.1 of the Regulations, an e-mail is sent to the Buyer confirming receipt of the order.
5.7 When placing an order, the Seller sends the Buyer an e-mail and / or SMS informing that the Goods have been sent to the Buyer or are ready for collection in the shop (depending on which of the methods of delivery of the Goods will be chosen).
5.8 Each contract (order) concluded between the Buyer and the Seller is registered and stored in the online shop database.
5.9 By concluding the Contract, the Buyer agrees that at the time of purchase an electronic VAT invoice with information about the purchase will be sent to the specified e-mail address. The invoice shall be sent to the e-mail address on working days no later than within 6 (six) working days after the Buyer receives the Goods or the Seller delivers the Goods to the courier (if the Goods are delivered to the Buyer using a courier service). A VAT invoice shall be issued indicating the date of delivery of the Goods to the courier or the date of receipt / delivery of the Goods (depending on which of the methods of delivery of the Goods has been selected and which of the Seller’s suppliers delivers the Goods in a particular case).
5.10. In the event that the Seller is unable to sell the Goods, for example because the Goods are out of stock, because the Goods are no longer on sale, or due to an error relating to the price stated in the online shop as set out in clause 9.5. of the Terms and Conditions, the Seller will inform the Customer of the Seller’s inability to sell the Goods. Rules, the Seller will inform the Buyer about it by email or other means (by phone or SMS) and the order will be cancelled. If the Buyer has already paid for the Goods, the Seller will refund the paid amount within 14 (fourteen) calendar days.
6. Right to amend the rules
6.1 The Seller has the right to amend these Rules. For each order of the Goods for the purpose of concluding a Contract between the Seller and the Buyer, the version of the Rules in force at that time shall apply. The version of the Regulations in force at the time of the Buyer’s order submission and sent to the Buyer together with the order confirmation shall be valid for orders placed and not fulfilled before the new Regulations come into force.
6.2 Each time the Rules are amended on the basis of clause 6 of these Rules, the Seller shall inform the Buyer and notify it, stating that the Rules have been amended and the date of the amendment shall be indicated in clause 1.4 of these Rules.
7. Return of quality goods and unilateral cancellation of the Contract, using the consumer’s right of cancellation
7.1 The Buyer, who is a consumer (natural person), has the right to exercise the right of refusal without giving reasons and unilaterally withdraw from the Contract by returning the received Goods — within the period specified in clause 7.3. of these Regulations. This provision means that within the specified period, having changed its mind or for other reasons, the Buyer has the right to notify the Seller of its wish to return the Goods to the Seller and receive the paid money. The costs of returning the Goods shall be borne by the Buyer.
7.2 The Buyer (consumer) may not exercise the right of refusal and may not return the Goods in cases stipulated in Clause 22 of the Cabinet of Ministers Regulations No. 255 of 20.05.2014 ‘Regulations on Distance Contracts', if:
a) the Goods are made in accordance with the Buyer’s instructions or the Goods are clearly personalised (adapted to the Buyer’s personal needs);
b) the Goods are perishable or are about to expire;
c) the Buyer has opened the packaging of the Goods which, for reasons of health and hygiene, cannot be returned;
d) the Goods, due to their properties, are irretrievably mixed with other items after delivery;
7.3 The Buyer’s right to unilaterally withdraw from the Contract within 14 days, return the Goods to the Seller and receive money, using the right of withdrawal, applies only to consumers (natural persons) and arises from the date of conclusion of the Contract, as defined in clause 5 of the Regulations. Quality Goods may also be returned for a longer period of time in certain cases specified by the Seller, when the Seller provides relevant information about them when selling the Goods.
7.4 The 14-day period for exercising the right of refusal shall be calculated as follows:
(a) If the Goods are purchased by entering into a Contract — from the day of receipt of the Goods by the Buyer or a third party other than a carrier (courier) and specified by the Buyer;
b) If the Buyer has ordered several Goods in one order, which are delivered separately, the period for exercising the right of refusal shall be deemed to be from the day on which the Buyer or a third person who is not a carrier and who is indicated by the Buyer received the last Goods.
c) If the Goods are delivered in several batches or parts, the period for exercising the right of refusal shall be deemed to begin on the day on which the last batch or part of the Goods is received by the Buyer or a third party who is not the carrier and who has been designated by the Buyer.
d) For contracts for regular delivery of Goods, the period for exercising the right of cancellation shall be deemed to commence on the day on which the Buyer or a third party who is not a carrier and who is specified by the Buyer has received the first Goods.
If the expiry of the term falls on a holiday officially established in the state, the right of cancellation shall be valid until the business day following (including) the date of expiry of the said term.
7.5 To exercise the right of withdrawal, the Buyer shall inform the Seller of its decision to withdraw from the Contract by sending or submitting a written notice in free form by e-mail to info@edolas.lv. Upon receipt of the Buyer’s notice in electronic form, the Seller shall immediately send the Buyer a confirmation of receipt of the notice to the Buyer’s e-mail address.
7.6 The Buyer shall promptly, but no later than within 14 (fourteen) days of submitting or sending to the Seller a rejection form or notice of exercise of the right of withdrawal, return or hand over the Goods to the Seller’s customer service centres (addresses are provided herein) or to a person authorised by the Seller to accept the Goods. The time limit shall be deemed to have been complied with if the Buyer delivers or sends the Goods to the Seller before the expiry of the fourteen (14) day period. The Buyer shall cover the costs of returning the Goods.
7.7 The Buyer has the right to inspect the Goods to ascertain their properties, characteristics and range of operation, but the use of the Goods to ascertain and inspect their properties, characteristics and range of operation shall be to the extent possible in the shop.
7.8 The Buyer shall be liable for diminution of the value of the Goods or for their unfair use (including, but not limited to, the cases specified in clause 7.9 hereof) if, during the exercise of the right of refusal, the Goods were used for purposes other than to ascertain the properties, characteristics and range of actions of the Goods.
7.9 The returned Goods must not be damaged and used in such a way that the use of the Goods to clarify and verify their properties, characteristics and range of action is exceeded. The Buyer shall endeavour to retain the original packaging, authentic labels and protective bags for the returned Goods. Goods must be returned complete with the same accessories as sold, with instructions and the Goods warranty card if delivered with the Goods. Gifts received for the Goods must also be returned with the Goods.
7.10. When returning the Goods, the invoice number and order number must be provided. If possible, the Buyer shall attach the invoice so that the Seller can provide the Buyer with a refund for the purchased Goods as soon as possible.
7.11. All money paid for the Goods, including delivery costs, shall be refunded to the Buyer returning the Goods. The Seller shall refund the money for the Goods and delivery costs no later than within 14 (fourteen) days from the day when the Seller received information about the Buyer’s decision to withdraw from the Contract. Up-to-date delivery and service charges are specified in the section ‘Delivery and Collection of Goods'. If only a part of the Goods is returned, the delivery costs shall be reimbursed only if a lower tariff is applied to the remaining Goods of the same order when buying them separately than the one applied when buying the Goods together with the Goods to be returned, and only in the amount equal to the difference of the said tariffs. If the Buyer has chosen a delivery method which is not the cheapest standard delivery method offered by the Seller, the Seller shall not be obliged to reimburse the Buyer for the additional delivery costs.
7.12. The Seller shall transfer the refundable amounts to the Buyer’s bank account specified in the notice of cancellation of the Contract or in the cancellation form.
7.13. The Seller has the right to delay the refund to the Buyer until the Seller receives the Goods or the Buyer provides the Seller with confirmation that the Goods have been sent back, whichever is earlier.
7.14 If the Goods are delivered to the Buyer after cancellation of the Contract:
(a) The Buyer shall promptly return the Goods to the Seller;
b) except in the case of non-conforming Goods as provided in clause 15.11 of the Regulations, the Buyer shall be responsible for covering the cost of returning the Goods to the Seller;
© The Buyer shall take care to preserve the Goods before returning them to the Seller;
d) The cost of the Goods and delivery costs shall be reimbursed to the Buyer in accordance with clause 7.11 of the Regulations.
7.15. In all cases, the Buyer shall have the right arising from the sale of non-conforming Goods, which is stipulated by the regulatory enactments of the Republic of Latvia. The return conditions set out in this Clause 7 or other clauses of the Regulations shall not affect the existence of this right.
8. Delivery
Home delivery
8.1 At the Buyer’s request, the Goods shall be delivered by a transport company at the Buyer’s expense. In certain cases specified by the Seller, the Goods shall be delivered at the Seller’s expense.
8.2 By choosing the home delivery service when placing an order, the Buyer undertakes to specify the exact place of delivery of the Goods. The exact cost of delivery depends on the weight and value of the Goods ordered. The actual delivery rates are specified in the section ‘Delivery and collection of Goods'.
8.3 Unloading and collection of the Goods must be ordered separately before payment for the Goods. The Buyer shall pay for the unloading and collection of the Goods. In cases specified by the Seller, the unloading and collection of the Goods shall be paid for by the Seller. The current prices for unloading and collection services are specified in the section ‘Delivery and collection of Goods'.
8.4 The Buyer’s order shall be fulfilled before the scheduled delivery date specified in the aforementioned clause. 5.7. Rules dispatch notice, except in cases beyond the Seller’s control (as defined in clause 17 of these Rules).
8.5 The Goods shall normally be delivered to the address specified by the Buyer within the timescales set out in ‘Delivery and Collection of Goods'. The Buyer is always informed by email of the stipulated delivery time of the Goods.
8.6 If the Buyer has chosen the ‘Express Delivery' service before placing the order, but the Goods are not delivered within the specified period, the Buyer is entitled to receive a refund for the paid ‘Express Delivery' service.
8.7 When ordering more than one Goods, they may be delivered at different times, as they are delivered from different warehouses. No additional delivery charge will be levied in this case. If several Goods with different delivery times are ordered, the total delivery time of the Goods shall be determined by the longest delivery time.
8.8 Title to the Goods shall pass to the Buyer from the moment the courier delivers the Goods to the Buyer. The risk of accidental loss of or damage to the Goods shall pass to the Buyer when the Buyer or a third party, which is not a carrier (courier) and which is specified by the Buyer, receives the Goods. If the carrier of the Goods is chosen by the Buyer and the Seller has not offered such a delivery option, the risk specified in this part passes to the Buyer from the moment the Goods are handed over to the carrier.
8.9 Upon delivery of the consignment, the Buyer or a third party specified by the Buyer shall check the condition of the packaging of the consignment together with a representative of the transport company. If the Buyer discovers that the consignment is damaged, the Buyer shall be obliged to:
— indicate this to the courier who delivered the Goods;
— note in the accompanying document of the consignment that the packaging is damaged and together with the courier fill in the act of damage (inspection) of the packaging;
— inspect the Goods inside the package and, if it is damaged, fix the damage by taking photos. Photographs will be required for the procedure of returning the Goods as a result of delivery of non-conforming Goods;
— if the packaging of the Goods is not damaged, there is no need to inspect the Goods in the presence of the courier.
If the Buyer accepts the consignment and signs the documents, it shall be deemed that the consignment has been properly delivered.
8.10. If the packaging of the consignment is damaged, the Buyer or a third party specified by the Buyer has the right not to accept the consignment. In this case, a representative of the courier service provider, together with the Buyer or a third person indicated by the Buyer, shall fill in a special act of inspection of the consignment submitted by the representative of the courier service provider, indicating the damage detected.
8.11. If the Buyer or a third person indicated by the Buyer accepts the consignment and signs the data storage device provided by the representative of the courier service organisation or the paper certificate of delivery, it is assumed that the Goods are delivered in undamaged packaging, the additional services indicated in the data storage device or on the paper certificate of delivery are properly performed, unless otherwise specified.
8.12. Upon delivery and handover of the Goods to the address specified by the Buyer, it shall be assumed that the Goods have been delivered to the Buyer, regardless of whether the Goods are actually accepted by the Buyer or any third party who has accepted the Goods at the specified address. If the Goods are not delivered on the scheduled day of delivery of the Goods, the Buyer shall immediately, but not later than the day following the scheduled day of delivery of the Goods, notify the Seller thereof.
8.13. If the Goods are not accepted by the Buyer, the Buyer shall indicate the data of the person accepting the Goods by filling in the order delivery information.
8.14. When accepting the Goods, a valid identity document must be presented to properly identify the Buyer. If the Buyer cannot receive the Goods in person, but the Goods are delivered to the address specified by the Buyer, the Buyer shall not have the right to make claims regarding the delivery of the Goods to the wrong person.
8.15. The Buyer is obliged to inspect the packaging, quantity, quality, range, accessories and completeness of the Goods within 14 (fourteen) days of delivery. If the Buyer fails to fulfil this obligation and does not submit any claims to the Seller within the said period, it shall be assumed that the packaging of the Goods is in proper condition and the quantity, quality, assortment, accessories and completeness of the Goods meet the requirements of the provisions of the Contract.
8.16. The ownership of the Goods upon receipt at the customer service centre shall be transferred to the Buyer from the moment the Seller transfers the Goods to the Buyer.
8.17. Upon receipt of the Goods in the shop, the Buyer shall:
(a) indicate the order number;
b) present a valid identity document.
8.18. Only the Buyer may collect the Goods. If the Goods will be picked up by another person, he/she must be indicated as the recipient of the Goods when ordering the Goods. If the Buyer is a legal entity, the Seller has the right to request a power of attorney to receive the Goods.
8.19. Upon receipt of the Goods, the Buyer or a third party specified by the Buyer is obliged to check the packaging, quantity, quality, range, accessories and completeness of the Goods:
(a) On finding that the packaging of the Goods is damaged and that the quantity, quality, quality, range, accessories and fitment of the Goods do not conform to the order, the Buyer or a third party nominated by the Buyer shall be entitled not to accept the Goods;
b) Upon acceptance of the Goods by the Buyer or a third party specified by the Buyer, the Goods shall be deemed to have been delivered in proper packaging, and the quantity, quality, quality, range, accessories and completion of the Goods shall comply with the provisions of the Contract.
8.20. Additional information related to delivery of the Goods is specified in the section ‘Delivery and receipt of Goods'.
9. Cost of Goods and delivery costs
9.1 The prices of the Goods shall be as stated in the online shop. The Seller shall, within reasonable limits, make every effort to ensure that the prices of the Goods are correct at the time of placing the order by the Buyer. If the Seller discovers inaccuracies in the prices of the Goods, clause 9.5 of these Regulations shall apply.
9.2 The prices of the Goods may change, but such changes shall not affect the Contracts already concluded.
9.3 The prices of the Goods are specified inclusive of VAT (where it is applied) in the amount in which it is applied in the Republic of Latvia at the particular time. If the VAT rate changes in the period from the day of ordering to the day of delivery, the price may change with the changes in the amount of VAT, except for cases when the Buyer has fully paid the Seller before the changes in the VAT rate come into force. The Seller shall inform the Buyer in writing of such price changes and give the Buyer an opportunity to purchase the Goods at the price adjusted for the changed VAT rate or to cancel the order. The order shall not be fulfilled until the Buyer’s reply is received. If the Buyer cannot be contacted according to the contact information provided by the Buyer, it shall be assumed that the order has been cancelled and the Buyer shall be informed thereof in writing.
9.4 The price of the goods does not include the costs of preparation, delivery and collection of the goods. The delivery rates stated in the online shop are subject to change. The current delivery rates are specified in the section ‘Delivery and collection of Goods'.
9.5 Given that the Seller’s online shop offers a very wide range of Goods, despite the Seller’s reasonable endeavours, it cannot be excluded that the price of the Goods may be incorrectly stated due to a technical error beyond the Seller’s control. If the Seller discovers that the price of the Goods is incorrect, the Seller shall notify the Buyer by email or other means of communication (telephone or SMS) and cancel the order. The Buyer, if he/she wishes to buy the same Goods at the new, correctly indicated price, must re-order them.
About application of reverse VAT
9.6 Reverse VAT shall be applied to the Goods to which the legislation of the Republic of Latvia applies. Reverse VAT shall not be applied if the VAT payer who placed the order makes the payment not from his bank account. No discounts are granted when reverse VAT is applied.
10. Payment
10.1 The Buyer may pay for the Goods:
(a) in cash or by bank card on receipt of the Goods, in accordance with the terms and conditions set out in the Payment section;
b) by bank transfer to the Seller’s account specified in the VAT prepayment invoice;
c) by payment (credit or debit) card;
d) by direct bank transfer using the services of a partner.
0.2 Legal entities are recommended to indicate their company registration number in the information of the payment order in order to identify the payment as soon as possible. Thus the order will be approved in the system faster and its fulfilment will start sooner.
10.3 Acceptance of payments is provided by third parties who are not parties to the Contract concluded between the Buyer and the Seller. The third parties authorised to provide cashless payment services are responsible for processing the Buyers' data in accordance with the laws and regulations governing the protection of data of natural persons and data security.
10.4 If the Buyer chooses the settlement type specified in paragraphs c) and e) of clause 10.1 of the Regulations, the Buyer shall confirm the payment order with the Buyer’s bank no later than within 24 (twenty-four) hours of clicking the ‘Order' button. Failure to confirm the payment order within the specified term, the Seller shall be entitled to consider that the Buyer has refused to conclude the contract and to cancel the order.
10.5 The Goods selected by the Buyer are reserved in the Seller’s system and the Seller proceeds to fulfil the order:
(a) upon receipt by the Seller of notification from the Buyer’s bank of payment for the selected Goods — in the case referred to in paragraphs (b), © and (e) of clause 10.1 of the Regulations;
b) upon receipt of confirmation of financing — in the case referred to in point d) of paragraph 10.1. of the Regulations;
c) immediately after the fulfilment of the order, as provided for in the case referred to in point a) of paragraph 10.1. of the Regulation.
10.6 The online shop does not provide ‘Tax Free' service and does not send goods outside the EU.
11 Obligations of the Buyer
11.1 The Buyer undertakes to provide only true and complete information in the purchase registration form. In case of changes in the information specified in the registration form, the Buyer is obliged to update it immediately.
11.2 The Buyer undertakes to use the online shop in a fair and proper manner, not to cause damage to its operation or stable activity. If the Buyer fails to fulfil this obligation, the Seller has the right to limit, suspend (terminate) the Buyer’s ability to use the online shop without prior notice, and the Seller is not liable for any related losses of the Buyer.
11.3 The Buyer is obliged to pay for the ordered Goods and accept them in accordance with the procedure specified in these Rules.
11.4 Notwithstanding the obligations stipulated in other clauses of the Regulations, the Buyer undertakes to inspect the Goods and make sure that the received Goods are the ones ordered by the Buyer before using the Goods (including before assembling, mounting, etc.).
11.5 The Buyer shall comply with other requirements stipulated by these Regulations and legal acts of the Republic of Latvia.
12. Duties of the Seller
12.1 The Seller undertakes to:
a) make every effort to enable the Buyer to properly use the services provided by the online shop;
b) respect the Buyer’s privacy, process the Buyer’s personal data only in accordance with the procedures specified in the Regulations, Privacy Policy and legal acts of the Republic of Latvia.
12.2 The Seller undertakes to comply with all requirements specified in these Regulations.
13. Manufacturer’s Warranty
13.1 The manufacturer’s warranty applies to individual goods sold by the Seller.
The warranty for eggs is valid for 3 months after the buyer receives the egg and applies only in case of significant defects.
What are not significant defects of the goods (eggs):
Partial and/or temporary loss of ornamentality, due to natural reactions of eggs to stress/conditions of transport, transplanting, etc. (reduction in annual growth, change in shell colour, temporary loss of turgor, cracks, etc.).
Minor damage to the shell or the inside of the eggs, which is unavoidable when digging for delivery.
Trimming of egg shells by the manufacturer for the purposes of egg shaping or the peculiarities of transplanting, transport, storage.
What are significant defects of the goods (eggs):
Complete loss of decorativeness, due to mechanical damage to large parts of the egg, shell through the fault of the Seller.
Shrinkage/death/breakage of more than 30% of the egg parts;
Obvious signs of disease and/or damage to eggs by pests, leading or resulting in complete loss of decorativeness and/or death of the egg, which occurred before the transfer of the goods to the Buyer and the features of which do not allow their elimination.
If the Buyer makes a claim to the goods with significant defects after the transfer of the goods, the Buyer bears the burden of proof that the defect (s) of the goods are due to the fault of the Seller or for reasons arising before the transfer of the goods to the Buyer, and not due to improper handling, storage conditions and care of the eggs.
The warranty implies free replacement of live material during the warranty period in case of death, significant and obvious loss of marketable or decorative appearance, which occurred solely through the fault of the company.
The Customer shall forfeit the right to the guarantee for the laid eggs if the eggs have died or their appearance has deteriorated due to untimely or improper care, due to non-compliance with care recommendations, as well as due to intentional or unintentional spoilage by animals or humans, as well as due to negative temperatures below the biological winter resistance of the eggs, or due to other force majeure circumstances.
13.2 The manufacturer’s warranty shall be in addition to the Buyer’s rights in respect of defective Goods.
13.3 The manufacturer’s warranty obligations are valid only if the conditions of use of the Goods have not been violated. Before using the Goods, the Buyer shall carefully read the operating instructions for the Goods, if any.
14. Quality of the Goods
14.1 The Seller guarantees the quality of the Goods (legal quality guarantee). The Seller provides a quality guarantee valid for a certain period of time for various types of Goods, the specific term and other conditions of which are specified in the documents provided with the Goods.
14.2 Photographs of the Goods are illustrative, the original products may differ from those depicted. The posted photos of the Goods cannot serve as a basis for claims. The Goods shall be deemed appropriate if they correspond to the sample, model or description provided in the online shop.
14.3 The warranty provided by the Seller does not limit the Buyer’s rights, which are determined by the laws and regulations of the Republic of Latvia in case of purchase of goods of improper quality.
15. Warranty and rights of the Buyer in case of non-conformity of the Goods
15.1 The defects of the Goods shall be eliminated, and the non-conforming Goods shall be replaced or returned in accordance with the procedure set out in these Regulations and taking into account the requirements of the applicable laws and regulations of the Republic of Latvia.
15.2. The Buyer who wishes to submit a complaint about defective or incomplete Goods may do so by e-mail to info@edolas.lv, returning possibly non-conforming Goods, provided that:
15.2.1. the purchased goods can be returned to the Customer Service Centre at the address: Bukmeki, Rendaspagasts, Kuldigasrajons, LV- 3319.
15.3 When filing a complaint, the Buyer shall provide the following information:
(a) the invoice and order number of the Goods. If possible, the Buyer shall attach the invoice so that the Seller can consider the Buyer’s complaint as soon as possible.
(b) The defect, evidence of damage or missing part of the Goods must be stated;
c) other evidence should be provided, such as a photograph of the Goods, a photograph of the defective part (if it is mechanical damage and it is possible to take a photograph), a photograph of the packaging of the Goods, etc.
15.4 When making a complaint, the Buyer must specify one of the ways in which the Buyer wishes to resolve the complaint:
(a) The Seller shall, without compensation, remedy the non-conformity of the Goods — defects within a reasonable time if the defects can be remedied in accordance with the terms of the warranty;
b) reduce the price accordingly, taking into account the wear and tear of the Goods or the benefit obtained by the Buyer from the use of the Goods, if agreed between the Seller and the Buyer;
c) replace the Goods free of charge with similar Goods of similar quality within a reasonable period of time, unless the defects are minor / immaterial or have arisen through the fault of the Buyer;
d) terminate the Contract and refund to the Buyer the amount paid for the Goods, unless the non-conformity of the Goods is insignificant and cannot significantly affect the Buyer’s ability to use the Goods. Non-conformity of the Goods is considered insignificant if it does not lead to a significant decrease in the quality of performance of the main functions of the Goods or properties of their use, and can be eliminated without causing visually noticeable changes in the appearance of the Goods.
15.5 When considering the complaint, the answer shall be provided within 15 (fifteen) days from the moment of receipt of the complaint. If for objective reasons it is impossible to provide a response to the Buyer’s complaint within the specified period, the Seller shall immediately inform the Buyer in writing specifying a reasonable period of time within which the response will be provided, as well as justify the necessity to extend the period of providing the response.
15.6 The Buyer may also inquire about warranty service issues by phone +371 26−536−297 or by e-mail: info@edolas.lv
15.7 The Goods of possibly non-conforming quality are first delivered to the Seller’s warranty service centres (contacts can be found here). Only if it is established that the Goods are of non-conforming quality, the Buyer’s request for the Goods of non-conforming quality can be fulfilled.
15.8 If the Buyer (consumer) finds the Goods to be of inadequate quality and wishes to return them, the Seller undertakes to provide the Buyer with the return of the Goods, reimbursing the Buyer (consumer) for the costs of returning the Goods. If the Buyer chooses a method of returning the Goods that differs from the method of return offered by the Seller, resulting in disproportionate and higher costs, the Seller is not obliged to cover such costs of returning the Goods.
15.9 Bulky Goods and goods heavier than 10 kilograms that do not comply with the terms and conditions of the Contract shall be delivered by the Seller at the Seller’s own expense for elimination of defects, exchange or cancellation of the Contract, if the Contract is concluded with a consumer (natural person). If the Seller refuses to deliver the goods, the Buyer (consumer) has the right to deliver the goods himself or with the help of a third party, but at the expense of the Seller. In this case, the Seller undertakes to reimburse the Buyer (consumer) for the costs of returning the Goods incurred by the Buyer in connection with the delivery of the Goods to the Seller within 3 (three) working days after receipt of the document confirming the costs.
16. Liability
16.1 The Buyer is responsible for the activities performed via the online shop, including but not limited to the accuracy of the data provided in the registration form. The Buyer is responsible for the consequences of errors or inaccuracies in the data provided in the registration form.
16.2 By completing the online shop purchase form, the Buyer is responsible for the storage and/or transfer of his/her data for connection to third parties. If the services provided in the online shop are used by third parties who have connected to the online shop using the Buyer’s connection data, the Seller considers such person to be the Buyer, and the Buyer is responsible for all such actions of third parties carried out in the online shop.
16.3 The Seller, to the extent not contrary to applicable law, shall be exempt from any liability in cases where losses arise due to the fact that the Buyer, despite the Seller’s recommendations and obligations, has not familiarised himself with these Rules, this Privacy Policy and other documents specified in the Rules, despite the fact that he was given the opportunity to do so.
16.4 The Buyer is obliged to ensure that the data of connection to the online shop are stored securely and not disclosed, as well as to ensure that the data are known only to him and the data are used only by the Buyer, as well as not to transfer them or otherwise enable other persons to take possession of these data and use them. If there is a suspicion that the connection data may have become known to another person, the Seller must be notified immediately and the Seller must be informed without delay of the breach or disclosure of the connection data to the online shop. All actions performed using the Buyer’s identification code shall be deemed to have been performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.
16.5. The Parties shall be liable for the breach of the Agreement concluded using the online shop in accordance with the procedure established by the legislation of the Republic of Latvia.
16.6 If the Seller violates the provisions of these Terms and Conditions, the Seller is liable for the damage or loss incurred by the Buyer as a result of the expected consequences of the violation of these Terms and Conditions. Damage or loss shall be considered foreseeable if it is an obvious consequence of the Seller’s breach or if the Seller and the Buyer were aware of such damage or loss at the time of entering into the Contract.
16.7 The Seller delivers the Goods only for household and personal use. The Buyer agrees not to use the Goods for commercial purposes, business or resale and the Seller shall not be liable for any loss of profit, loss of business, commercial loss, business failure or loss of business opportunity.
16.8 The Seller is not responsible for the information provided on other websites, even if the Buyers reach these websites by using the Seller’s online shop.
17. Events beyond the Seller’s control
17.1 The Seller shall not be liable for non-performance or late performance of the Agreement or any obligations under the Agreement if such non-performance or delay is caused by force majeure.
17.2 In the event of force majeure affecting the proper performance of the Seller’s obligations under the Agreement, the Seller shall not be liable for the condition of the eggs if the occurrence of:
— actions of negative temperatures below the biological winter-hardiness of the eggs;
— frost during the season of the active egg phase;
— other natural and weather disasters.
a) The Seller shall immediately inform the Buyer; and
b) The fulfilment of the Seller’s obligations arising from the Contract shall be suspended and the period of fulfilment shall be extended for the duration of the force majeure. If force majeure circumstances affect the delivery of the Goods to the Buyer, the Seller shall set a new delivery date after the end of the force majeure circumstances.
18. Sending information
18.1 The term ‘in writing' as used in the Rules also includes electronic correspondence.
18.2 The Buyer, in order to contact the Seller in writing or where the Regulations provide for the Buyer’s obligation to contact the Seller in writing, the Buyer sends the Seller an e-mail to info@edolas.lv. The Seller shall inform the Buyer of the receipt of the email notification. In order to exercise the right of refusal and cancellation of the Contract, the procedure for the Buyer’s contact with the Seller is provided for in clause 7 of these Regulations.
18.3 The Seller sends all notifications to the Buyer to the e-mail address specified in the Buyer’s purchase form.
19. Other Terms and Conditions
19.1 Any agreement entered into between the Seller and the Buyer shall be governed by these Regulations together with the documents expressly set out in the Regulations. Any deviations from these Regulations are only valid if made in writing.
19.2 The Buyer, subject to the legislation of the Republic of Latvia, has certain rights with regard to the Goods of improper quality. Nothing in these Regulations shall be interpreted as a restriction of the exercise of such right.
19.3 The Seller is entitled to transfer its rights and obligations in connection with the Contract to a third person or persons, but the transfer of such rights and obligations shall not affect the Buyer’s rights and the Seller’s obligations in connection with these Regulations in any way. In case of such transfer, the Seller shall inform the Buyer by posting information about the transfer in the online shop.
19.4 The Buyer is not entitled to transfer all rights or obligations (or part thereof) arising from these Rules to a third person or persons without the Seller’s written consent.
19.5 If any of these Terms is declared illegal, invalid or inapplicable by a court, the remaining provisions of these Terms shall remain in full force and effect. Any provision of these Terms which is held unlawful, invalid or unenforceable only in part or to a certain extent will remain in force to the extent that it is not held unlawful, invalid or unenforceable.
19.6 The laws of the Republic of Latvia are applicable to these Terms and Conditions and relations between the Parties in connection with these Terms and Conditions (including the issues of conclusion, validity, application and cancellation of the Contract) and they shall be explained on the basis of the laws of the Republic of Latvia.
19.7. Any disputes, discrepancies or claims arising out of or related to these Terms and Conditions, their violation, termination or validity shall be finally settled in accordance with the procedure established by the laws and regulations of the Republic of Latvia.
19.8 Disputes between the Buyer and the Seller shall be settled by mutual negotiations. If the Seller refuses to satisfy the Buyer’s complaint, or the Buyer does not agree with the solutions offered by the Seller and determines that its rights or interests have been violated, the Buyer may submit a complaint to the Consumer Dispute Resolution Commission, which is located at 55 Brīvībasiela Street, Riga, Latvia, LV-1010 (Brīvībasiela 55, Riga, Latvia, LV-1010) and which resolves consumer disputes (more detailed information on dispute resolution is available at www.ptac.gov.lv/lv).
19.9 In addition to the above, the Buyer may use an electronic dispute resolution platform (ODR) to resolve disputes regarding goods or services purchased on the Website. Further information ec.europa.eu/odr.
15.1 The defects of the Goods shall be eliminated, and the non-conforming Goods shall be replaced or returned in accordance with the procedure set out in these Regulations and taking into account the requirements of the applicable laws and regulations of the Republic of Latvia.
15.2. The Buyer who wishes to submit a complaint about defective or incomplete Goods may do so by e-mail to info@edolas.lv, returning possibly non-conforming Goods, provided that:
15.2.1. the purchased goods can be returned to the Customer Service Centre at the address: Bukmeki, Rendaspagasts, Kuldigasrajons, LV- 3319.
15.3 When filing a complaint, the Buyer shall provide the following information:
(a) the invoice and order number of the Goods. If possible, the Buyer shall attach the invoice so that the Seller can consider the Buyer’s complaint as soon as possible.
(b) The defect, evidence of damage or missing part of the Goods must be stated;
c) other evidence should be provided, such as a photograph of the Goods, a photograph of the defective part (if it is mechanical damage and it is possible to take a photograph), a photograph of the packaging of the Goods, etc.
15.4 When making a complaint, the Buyer must specify one of the ways in which the Buyer wishes to resolve the complaint:
(a) The Seller shall, without compensation, remedy the non-conformity of the Goods — defects within a reasonable time if the defects can be remedied in accordance with the terms of the warranty;
b) reduce the price accordingly, taking into account the wear and tear of the Goods or the benefit obtained by the Buyer from the use of the Goods, if agreed between the Seller and the Buyer;
c) replace the Goods free of charge with similar Goods of similar quality within a reasonable period of time, unless the defects are minor / immaterial or have arisen through the fault of the Buyer;
d) terminate the Contract and refund to the Buyer the amount paid for the Goods, unless the non-conformity of the Goods is insignificant and cannot significantly affect the Buyer’s ability to use the Goods. Non-conformity of the Goods is considered insignificant if it does not lead to a significant decrease in the quality of performance of the main functions of the Goods or properties of their use, and can be eliminated without causing visually noticeable changes in the appearance of the Goods.
15.5 When considering the complaint, the answer shall be provided within 15 (fifteen) days from the moment of receipt of the complaint. If for objective reasons it is impossible to provide a response to the Buyer’s complaint within the specified period, the Seller shall immediately inform the Buyer in writing specifying a reasonable period of time within which the response will be provided, as well as justify the necessity to extend the period of providing the response.
15.6 The Buyer may also inquire about warranty service issues by phone +371 26−536−297 or by e-mail: info@edolas.lv
15.7 The Goods of possibly non-conforming quality are first delivered to the Seller’s warranty service centres (contacts can be found here). Only if it is established that the Goods are of non-conforming quality, the Buyer’s request for the Goods of non-conforming quality can be fulfilled.
15.8 If the Buyer (consumer) finds the Goods to be of inadequate quality and wishes to return them, the Seller undertakes to provide the Buyer with the return of the Goods, reimbursing the Buyer (consumer) for the costs of returning the Goods. If the Buyer chooses a method of returning the Goods that differs from the method of return offered by the Seller, resulting in disproportionate and higher costs, the Seller is not obliged to cover such costs of returning the Goods.
15.9 Bulky Goods and goods heavier than 10 kilograms that do not comply with the terms and conditions of the Contract shall be delivered by the Seller at the Seller’s own expense for elimination of defects, exchange or cancellation of the Contract, if the Contract is concluded with a consumer (natural person). If the Seller refuses to deliver the goods, the Buyer (consumer) has the right to deliver the goods himself or with the help of a third party, but at the expense of the Seller. In this case, the Seller undertakes to reimburse the Buyer (consumer) for the costs of returning the Goods incurred by the Buyer in connection with the delivery of the Goods to the Seller within 3 (three) working days after receipt of the document confirming the costs.
16. Liability
16.1 The Buyer is responsible for the activities performed via the online shop, including but not limited to the accuracy of the data provided in the registration form. The Buyer is responsible for the consequences of errors or inaccuracies in the data provided in the registration form.
16.2 By completing the online shop purchase form, the Buyer is responsible for the storage and/or transfer of his/her data for connection to third parties. If the services provided in the online shop are used by third parties who have connected to the online shop using the Buyer’s connection data, the Seller considers such person to be the Buyer, and the Buyer is responsible for all such actions of third parties carried out in the online shop.
16.3 The Seller, to the extent not contrary to applicable law, shall be exempt from any liability in cases where losses arise due to the fact that the Buyer, despite the Seller’s recommendations and obligations, has not familiarised himself with these Rules, this Privacy Policy and other documents specified in the Rules, despite the fact that he was given the opportunity to do so.
16.4 The Buyer is obliged to ensure that the data of connection to the online shop are stored securely and not disclosed, as well as to ensure that the data are known only to him and the data are used only by the Buyer, as well as not to transfer them or otherwise enable other persons to take possession of these data and use them. If there is a suspicion that the connection data may have become known to another person, the Seller must be notified immediately and the Seller must be informed without delay of the breach or disclosure of the connection data to the online shop. All actions performed using the Buyer’s identification code shall be deemed to have been performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.
16.5. The Parties shall be liable for the breach of the Agreement concluded using the online shop in accordance with the procedure established by the legislation of the Republic of Latvia.
16.6 If the Seller violates the provisions of these Terms and Conditions, the Seller is liable for the damage or loss incurred by the Buyer as a result of the expected consequences of the violation of these Terms and Conditions. Damage or loss shall be considered foreseeable if it is an obvious consequence of the Seller’s breach or if the Seller and the Buyer were aware of such damage or loss at the time of entering into the Contract.
16.7 The Seller delivers the Goods only for household and personal use. The Buyer agrees not to use the Goods for commercial purposes, business or resale and the Seller shall not be liable for any loss of profit, loss of business, commercial loss, business failure or loss of business opportunity.
16.8 The Seller is not responsible for the information provided on other websites, even if the Buyers reach these websites by using the Seller’s online shop.
17. Events beyond the Seller’s control
17.1 The Seller shall not be liable for non-performance or late performance of the Agreement or any obligations under the Agreement if such non-performance or delay is caused by force majeure.
17.2 In the event of force majeure affecting the proper performance of the Seller’s obligations under the Agreement, the Seller shall not be liable for the condition of the eggs if the occurrence of:
— actions of negative temperatures below the biological winter-hardiness of the eggs;
— frost during the season of the active egg phase;
— other natural and weather disasters.
a) The Seller shall immediately inform the Buyer; and
b) The fulfilment of the Seller’s obligations arising from the Contract shall be suspended and the period of fulfilment shall be extended for the duration of the force majeure. If force majeure circumstances affect the delivery of the Goods to the Buyer, the Seller shall set a new delivery date after the end of the force majeure circumstances.
18. Sending information
18.1 The term ‘in writing' as used in the Rules also includes electronic correspondence.
18.2 The Buyer, in order to contact the Seller in writing or where the Regulations provide for the Buyer’s obligation to contact the Seller in writing, the Buyer sends the Seller an e-mail to info@edolas.lv. The Seller shall inform the Buyer of the receipt of the email notification. In order to exercise the right of refusal and cancellation of the Contract, the procedure for the Buyer’s contact with the Seller is provided for in clause 7 of these Regulations.
18.3 The Seller sends all notifications to the Buyer to the e-mail address specified in the Buyer’s purchase form.
19. Other Terms and Conditions
19.1 Any agreement entered into between the Seller and the Buyer shall be governed by these Regulations together with the documents expressly set out in the Regulations. Any deviations from these Regulations are only valid if made in writing.
19.2 The Buyer, subject to the legislation of the Republic of Latvia, has certain rights with regard to the Goods of improper quality. Nothing in these Regulations shall be interpreted as a restriction of the exercise of such right.
19.3 The Seller is entitled to transfer its rights and obligations in connection with the Contract to a third person or persons, but the transfer of such rights and obligations shall not affect the Buyer’s rights and the Seller’s obligations in connection with these Regulations in any way. In case of such transfer, the Seller shall inform the Buyer by posting information about the transfer in the online shop.
19.4 The Buyer is not entitled to transfer all rights or obligations (or part thereof) arising from these Rules to a third person or persons without the Seller’s written consent.
19.5 If any of these Terms is declared illegal, invalid or inapplicable by a court, the remaining provisions of these Terms shall remain in full force and effect. Any provision of these Terms which is held unlawful, invalid or unenforceable only in part or to a certain extent will remain in force to the extent that it is not held unlawful, invalid or unenforceable.
19.6 The laws of the Republic of Latvia are applicable to these Terms and Conditions and relations between the Parties in connection with these Terms and Conditions (including the issues of conclusion, validity, application and cancellation of the Contract) and they shall be explained on the basis of the laws of the Republic of Latvia.
19.7. Any disputes, discrepancies or claims arising out of or related to these Terms and Conditions, their violation, termination or validity shall be finally settled in accordance with the procedure established by the laws and regulations of the Republic of Latvia.
19.8 Disputes between the Buyer and the Seller shall be settled by mutual negotiations. If the Seller refuses to satisfy the Buyer’s complaint, or the Buyer does not agree with the solutions offered by the Seller and determines that its rights or interests have been violated, the Buyer may submit a complaint to the Consumer Dispute Resolution Commission, which is located at 55 Brīvībasiela Street, Riga, Latvia, LV-1010 (Brīvībasiela 55, Riga, Latvia, LV-1010) and which resolves consumer disputes (more detailed information on dispute resolution is available at www.ptac.gov.lv/lv).
19.9 In addition to the above, the Buyer may use an electronic dispute resolution platform (ODR) to resolve disputes regarding goods or services purchased on the Website. Further information ec.europa.eu/odr.